Website Terms & Conditions
Important information about using the Smile Stairlifts website and enquiry service.
1. Introduction
Welcome to Smile Stairlifts.
These Terms & Conditions govern your use of our website, www.smilestairlifts.co.uk, and the stairlift information, comparison and quotation referral services available through it.
Smile Stairlifts is operated by V1 Digital Marketing FZCO, a company registered in the United Arab Emirates.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer protection legislation.
Smile Stairlifts is an online stairlift comparison and quotation referral service operated by V1 Digital Marketing FZCO.
Our aim is to help customers throughout the United Kingdom explore stairlift options, understand potential costs and connect with stairlift companies that may be able to meet their requirements.
Legal company name: V1 Digital Marketing FZCO
Country of registration: United Arab Emirates
Registered office: Dubai Silicon Oasis
Trade licence number: 65928
Website: www.smilestairlifts.co.uk
Email: info@smilestairlifts.co.uk
Unless expressly stated otherwise, Smile Stairlifts does not directly manufacture, supply, install, service or repair stairlifts.
Smile Stairlifts provides a free online comparison and quotation referral service to help customers in the United Kingdom explore stairlift options and connect with participating stairlift suppliers.
Our service may include:
Information about straight, curved and reconditioned stairlifts.
General guidance on stairlift features, specifications and suitability.
Indicative stairlift prices and potential costs.
Comparisons of stairlift products, manufacturers and suppliers.
The opportunity to request quotations from participating stairlift companies.
When you submit an enquiry, we may introduce you to up to three participating stairlift companies, depending on your requirements, location and supplier availability.
Our comparison service does not necessarily include every stairlift manufacturer, supplier or product available in the United Kingdom.
Participating suppliers may be selected based on geographical coverage, product suitability, availability and commercial arrangements.
Smile Stairlifts may receive a referral fee or commission from participating suppliers when a customer completes a qualifying purchase. This helps us provide our comparison service free of charge to consumers.
Smile Stairlifts does not directly manufacture, supply, install, maintain or repair stairlifts unless expressly stated otherwise.
Submitting an enquiry does not oblige you to purchase a stairlift, and there is no obligation to accept any quotation you receive.
When you request a quotation through Smile Stairlifts, we may ask you to provide certain information, including:
Your name.
Telephone number.
Email address.
Postcode or location.
Type of staircase.
Stairlift requirements.
Any additional information you choose to provide.
We use this information to process your enquiry and identify potentially suitable stairlift companies.
Subject to applicable data protection requirements, your enquiry may be shared with up to three participating stairlift companies so that they can contact you directly regarding your requirements.
These companies may contact you by telephone, email or other appropriate communication methods in connection with your quotation request.
Submitting an enquiry does not guarantee that a supplier will be available or that a quotation will be provided.
You are under no obligation to purchase a stairlift or accept any quotation.
Smile Stairlifts operates as a comparison and referral service.
Participating stairlift companies are separate businesses responsible for their own products, quotations, assessments, installations, warranties and after-sales services.
If you decide to purchase a stairlift, your contract will normally be entered into directly with the supplying stairlift company.
The supplying company is responsible for confirming the final price, specifications, installation arrangements, warranty terms and contractual conditions.
Smile Stairlifts may receive referral fees or commissions from participating companies following qualifying sales.
Our commercial relationships may influence which participating suppliers are included or presented through our service.
We do not guarantee that every supplier or manufacturer operating in the United Kingdom is represented.
Customers should independently review quotations and supplier terms before making a purchasing decision.
Prices displayed on the Smile Stairlifts website are provided for general information and guidance unless expressly stated otherwise.
Advertised starting prices may include:
Straight stairlifts from £1,295.
Curved stairlifts from £3,295.
These figures represent indicative starting prices and do not constitute guaranteed quotations.
Actual stairlift prices may vary depending on:
Staircase design and measurements.
Straight or curved rail requirements.
New or reconditioned equipment.
Stairlift manufacturer and model.
Optional features and accessories.
Installation complexity.
Property accessibility.
Supplier availability.
Applicable VAT treatment.
The final quotation will be provided by the relevant stairlift supplier following any necessary assessment.
Certain customers may qualify for VAT relief on eligible stairlift supplies and installations, subject to applicable HMRC requirements.
Smile Stairlifts does not guarantee the lowest available price or that any particular supplier will offer the same price or product.
We aim to provide helpful and accurate information about stairlift products, manufacturers and available features.
However, the information published on our website is intended as general guidance and should not replace an individual staircase assessment or professional advice where required.
The suitability of a particular stairlift may depend on:
Staircase width and configuration.
Available space at the top and bottom of the staircase.
User mobility and physical requirements.
Weight capacity.
Rail configuration.
Electrical and installation requirements.
Product specifications.
Final assessments and recommendations are the responsibility of the relevant supplier or suitably qualified professional.
Product specifications, availability and features may change without prior notice.
Unless expressly agreed otherwise in writing, Smile Stairlifts does not undertake stairlift installations, servicing, maintenance or repairs.
The supplying stairlift company is responsible for confirming:
Installation arrangements.
Expected delivery and installation timescales.
Product specifications.
Warranty terms and exclusions.
Servicing and maintenance options.
Breakdown and repair support.
Removal or buyback arrangements, where offered.
Customers should request written confirmation of these arrangements before entering into a purchase agreement.
Any warranty or service agreement will normally be provided by the supplying company or relevant warranty provider.
Nothing in these Terms & Conditions affects your statutory rights against the relevant supplier.
Smile Stairlifts does not normally collect payments or deposits for stairlift purchases arranged through participating suppliers.
Payments and deposits are normally made directly to the supplying stairlift company in accordance with its contractual terms.
Before making a payment, customers should review:
The total purchase price.
Deposit requirements.
Payment schedules.
Installation arrangements.
Cancellation terms.
Refund provisions.
Warranty conditions.
Your cancellation rights may depend on the circumstances of the sale, the nature of the goods and services, and whether any statutory exceptions apply.
Customers should obtain cancellation information directly from their chosen supplier.
Nothing in these Terms & Conditions excludes or restricts statutory cancellation or refund rights where applicable.
We take reasonable care to ensure that information published on our website is accurate and up to date.
However, stairlift prices, specifications, supplier information and availability may change.
We cannot guarantee that all information will always be complete, current or free from errors.
Images and illustrations may be provided for guidance and may not represent the exact product supplied.
If you identify information that appears incorrect, please contact us so that we can review it.
Smile Stairlifts may publish customer reviews, testimonials and installation stories to help visitors understand different stairlift products and services.
Where content is presented as a genuine customer experience, we aim to ensure that it is authentic and appropriately verified.
Customer experiences may vary depending on the supplier, product, property and installation requirements.
A positive customer review does not guarantee that another customer will receive an identical experience, product, price or installation timescale.
We may moderate or remove reviews where reasonably necessary to address unlawful, misleading or inappropriate content.
You agree to use the Smile Stairlifts website lawfully and responsibly.
You must not:
Submit deliberately false or misleading information.
Attempt to gain unauthorised access to our systems.
Interfere with the operation or security of the website.
Introduce malicious software or harmful code.
Use the website for fraudulent or unlawful purposes.
Reproduce protected website content commercially without permission.
We reserve the right to restrict access where reasonably necessary to protect the website, its users or our legitimate interests.
Unless otherwise stated, the Smile Stairlifts name, branding, website design, original written content, graphics and other materials are owned by or licensed to the website operator.
These materials may be protected by copyright, trademark and other intellectual property laws.
You may view, download or print website content for personal, non-commercial use.
You must not reproduce, distribute or commercially exploit protected content without appropriate permission.
Third-party trademarks, manufacturer names, product images and logos remain the property of their respective owners.
Our website may contain links to external websites operated by stairlift manufacturers, suppliers or other organisations.
These websites are operated independently and may have their own Terms & Conditions and Privacy Policies.
Smile Stairlifts is not responsible for the content, availability or privacy practices of external websites.
The inclusion of a third-party link does not necessarily constitute an endorsement of that organisation or its products.
We recommend reviewing the relevant third-party terms before using their services.
We take the protection of personal information seriously.
Personal information submitted through our website will be processed in accordance with our Privacy Policy and applicable data protection legislation.
Where you request stairlift quotations, we may share relevant enquiry information with up to three participating stairlift companies, subject to applicable legal requirements.
These companies may process your information as independent data controllers under their own privacy policies.
We may use third-party technology providers to support website functionality, enquiry forms, customer relationship management and communication services.
For further information about how we collect, use, share and protect personal information, please read our Privacy Policy.
Privacy Policy: www.smilestairlifts.co.uk/privacy-policy
Cookie Information: www.smilestairlifts.co.uk/cookie-information
Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Smile Stairlifts provides information and referral services and does not normally enter into the contract for the supply or installation of a stairlift.
To the extent permitted by applicable law, Smile Stairlifts is not responsible for losses arising solely from the acts or omissions of independent stairlift suppliers where Smile Stairlifts has not itself breached a legal duty.
We do not guarantee the availability of any particular supplier, quotation, product or installation date.
Nothing in these Terms & Conditions affects your statutory consumer rights or excludes liability for our own negligence or other legal obligations where such exclusion would be unlawful.
We aim to provide a helpful, transparent and professional comparison service.
If you have a complaint about Smile Stairlifts or how your enquiry has been handled, please contact:
Email: info@smilestairlifts.co.uk
Please provide sufficient information for us to investigate your concerns.
We will review complaints and aim to respond within a reasonable period.
Complaints relating directly to a stairlift purchase, installation, warranty or repair should normally be raised with the supplying stairlift company.
Where appropriate, we may help direct your enquiry to the relevant supplier.
We may update these Terms & Conditions periodically to reflect changes in our services, website operations or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply from publication unless otherwise stated, subject to applicable law.
We recommend reviewing these Terms & Conditions occasionally.
Smile Stairlifts is operated by V1 Digital Marketing FZCO, a company registered in the United Arab Emirates, and provides comparison and referral services to customers in the United Kingdom.
These Terms & Conditions do not exclude or restrict any mandatory consumer rights or legal protections available to customers under applicable UK law.
Where applicable, UK consumer protection and data protection requirements will continue to apply notwithstanding the location of the website operator.
The law and courts applicable to a particular dispute will be determined in accordance with applicable legal rules, including any mandatory consumer protections.
Nothing in these Terms & Conditions prevents a consumer from exercising rights or remedies that cannot lawfully be excluded.
If you have any questions about these Terms & Conditions or the Smile Stairlifts comparison service, please contact us.
Smile Stairlifts
Operated by V1 Digital Marketing FZCO
Country of registration: United Arab Emirates
Registered office: Dubai Silicon Oasis
Trade licence number: 65928
Website: www.smilestairlifts.co.uk
Email: info@smilestairlifts.co.uk
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